A 24/7 service agent
Answers customer questions over WhatsApp, web chat, and email — and knows when to escalate.
Looks up the order, checks the policy, books the reschedule, and sends the confirmation. The 10% it shouldn't handle gets a one-paragraph summary handed to your team — already triaged.
Hey, can I reschedule my order #4831 to Tuesday?
I have your order — moved delivery to Tuesday between 9–11am. Confirmation just sent. Anything else?